Cardina: Pricing, Reviews, & Alternatives

What is Cardina?

Cardina, formerly known as Cohere, is a platform engineered to enhance customer experience (CX) teams' efficiency by accelerating ticket resolution, cutting costs, and boosting customer satisfaction. In this article, we'll delve into the essential aspects of Cardina, including its core features, purpose, target audience, functionality, pricing, benefits, and limitations. Our team aims to provide you with an unbiased and informative review, so you can decide if Cardina is the right tool for your customer support needs.

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Cardina’s Pricing

Cardina offers monthly pricing plans: Free with a 14-day trial, the Pro at $69/seat/month, and Enterprise plan. For more information, you can visit their pricing page.

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Reviews of Cardina

Users have given Cohere, now known as Cardina, an overall rating of 4.7 out of 5 stars. They appreciate its ability to enhance customer service quality, enable direct calls to website visitors, and its overall effectiveness. Here are what users are saying:

• "It enhances our ability to serve customers with high quality." - Ayman A.
• "Able to call the person visiting my website" - SACHIN S.
• "Great product" - Abhinav S.

For more user reviews and insights, you can visit the Cohere reviews page on G2.

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Use cases for Cardina

Major use cases for Cardina include ticket resolution, providing solutions, and utilizing existing support resources. Here are more details on each use case:

• Automatically resolving up to 60% of tickets: Cardina provides instant, personalized answers to customers over any channel using AI that understands language, not just keywords.
• Providing solutions, not just answers: Cardina helps guide users through resolutions step-by-step and can even perform actions on their behalf.
• Getting started with existing support resources: Cardina can instantly turn support articles and past conversations into personalized answers and accurate resolutions in a single click.

For more information on Cardina and its use cases, visit their website.

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Alternatives to Cardina

If you're looking for alternatives to Cardina, we've got you covered. Here are some apps that offer similar functionality:

• Intercom: A popular customer messaging platform that helps businesses connect with customers through personalized, messenger-based experiences. Intercom offers a range of features, including live chat, chatbots, and targeted messaging.
• Zendesk Support Suite: An integrated customer support solution that brings together multiple communication channels, including email, chat, and social media. Zendesk Support Suite offers a range of tools to help businesses manage and resolve customer inquiries efficiently.
• TeamViewer Remote: A remote support and collaboration tool that enables businesses to connect with customers and provide real-time assistance. TeamViewer Remote offers features such as screen sharing, remote control, and secure file transfer.
• Birdeye: A customer experience platform that helps businesses collect and manage customer feedback, reviews, and ratings. Birdeye offers tools for review management, customer surveys, and online reputation management.

Explore these alternatives to find the best fit for your customer support needs and enhance your team's efficiency and effectiveness.

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