Convin: Pricing, Reviews, & Alternatives

What is Convin?

Convin is an AI-backed contact center software designed to record, transcribe, and analyze customer conversations across sales, support, and collections teams. By utilizing Generative AI and in-house LLM models, Convin transforms customer interactions into opportunities, uncovering actionable insights across omnichannel conversations. In this article, we will share the key facts you need to know about Convin, including its main purpose, features, and benefits.

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Convin's Pricing

Convin does not publicly share specific pricing information. For more details about their services and potential pricing options, you are encouraged to visit their pricing page.

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Reviews of Convin

Users have given Convin an overall rating of 4.7 out of 5 stars. They appreciate its comprehensive features, ease of use, and the support it provides for manual audits. Here's what users are saying:

• "Great Software" - Neelam P.
• "Convin provides the support that one needs for manual audits." - Angana S.
• "Easy to review the dashboard" - Chandini H.

For more user reviews and insights, you can visit the Convin reviews page on G2.

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Use cases for Convin

Convin's major use cases include sales, support, and compliance. Here are more details on each:

• Sales: Convin helps increase sales revenue by providing real-time agent assistance, automating quality assurance, and offering voice of customer insights.
• Support: Convin improves customer satisfaction and experience by providing automated agent coaching, learning management systems, and quality management software.
• Compliance: Convin helps avoid call center compliance violations by monitoring 100% of customer conversations and ensuring adherence to regulations.

For more information on Convin's use cases, visit their website.

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Alternatives to Convin

If you're looking for alternatives to Convin, we've got you covered. Here are some apps that offer similar features and benefits, with a focus on business applications:

• Gong: This conversation intelligence platform helps sales teams close deals faster by providing insights and coaching based on customer interactions.
• Chorus by ZoomInfo: This app records, transcribes, and analyzes sales calls, providing valuable insights to improve sales performance and customer engagement.
• Balto: An AI-powered real-time guidance tool for sales and customer support teams, Balto helps agents navigate conversations and improve outcomes.
• Scorebuddy: This quality management software is designed for contact centers, offering features like agent evaluation, reporting, and analytics to improve customer interactions.

Explore these alternatives to find the best fit for your business needs and enhance your customer-facing teams' performance.

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